By definition, this topic is unwelcome and it manifests itself in many, many different ways. It can be a cyber crisis, staff crisis, financial crisis or HR crisis. And, very frequently, a customer driven crisis and can escalate to a legal crisis. CSM brings a unique balance of experience and professional skills. Often when business owners think of crisis management, fire or flooding springs to mind and as such is often quickly dismissed due, thankfully, to the relatively uncommon occurrence of these natural disasters in the UK. CSM can assist in developing crisis management plans including a toolkit to assist an organisation with crisis response. Most importantly, we can bring focus to these problems that ensure peace of mind whilst making a real difference should the worst occur, bringing empathy, expertise and immediate resources to bare.